Returns & Exchanges
At Kellyvillepets, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags. Whether you need a different size or a complete style change, our team is here to ensure your shopping experience is seamless.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return or exchange to receive a pre-paid shipping label.
Prepare the Package
Securely pack the items in their original packaging, ensuring all clothing tags remain attached and the garments are in their original, unworn condition.
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange items within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing